CVS in Evanston, IL Open now

Reviews about CVS

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  August 16, 2020, by C C
  Technician working on 8/30 at 3:40pm was extremely rude and NOT empathetic. We have a guest who is diabetic from Australia here who accidentally left the insulin behind. I called to see if CVS could provide emergency fill for insulin while he looks for a doctor to get a prescription. She repeatedly tells me "You don't understand we need a prescription, we need a prescription.." without acknowledging the situation we are in and offering to help find a way and just consistently telling us no. After bringing up that there is a pharmacy law re: emergency fill for life-threatening condition, she decided to talk to the pharmacist. After speaking with the pharmacist, she became much nicer and said there is OTC insulin available but their store is out. However, she followed up with "you didn't ask if there are OTC insulin so obviously I didn't know". HOW IS A CUSTOMER SUPPOSED TO KNOW THIS! i would hate to see someone like her working in healthcare as she is extremely not empathetic towards patients and customers. I hope the managing pharmacist take some time to teach her how to speak to customers. Thank you.